Refund Policy
This policy explains when we refund a Tensai Plan subscription or add-on, and how to ask. It applies to purchases made on tensaiplan.com, which are sold by Paddle as our reseller. Purchases made inside the iOS or Android app follow the App Store’s or Google Play’s refund process, described at the end.
The 14-day rule
Any charge for a paid plan or add-on bought on tensaiplan.com is refunded in full if you ask within 14 days of the charge, for any reason or for no reason at all. This covers the first charge of a new subscription, every renewal charge, monthly or yearly, and extra receipt-photo packs.
After 14 days a charge is not refundable, but you can cancel at any time and keep the paid features until the end of the period you already paid for. You will not be charged again.
How to ask
Email support@tensaiplan.com from the address of your Tensai Plan account, or include it in the message, and tell us which charge you mean. You can also use the “Request refund” link in the receipt Paddle emailed you. You do not need to give a reason.
We answer within two business days. Refunds go back to the original payment method and are issued by Paddle within 14 days of approval; banks usually show them within 5 to 10 business days.
When a refund is issued, the paid features end at that moment and your account returns to the free plan. Nothing you recorded is deleted.
Team subscriptions
A Team subscription is refunded to the person who pays for it, under the same 14-day rule. When it is refunded, the Team projects it covered return to the free limits for their members; the books stay intact.
Your legal rights
Where the consumer law of the country you live in gives you more rights than this policy, such as the right of withdrawal in the European Union and the United Kingdom, the law prevails. Nothing here limits those rights.
Purchases made in the apps
Subscriptions bought inside the iOS app are billed by Apple and refunded by Apple: ask at reportaproblem.apple.com. Subscriptions bought inside the Android app are billed by Google and refunded by Google: ask from your Google Play order history. We cannot issue those refunds ourselves, but write to us if you need help finding the right place.